Refund policy
Head Happy Returns Policy
At Head Happy, we strive to provide high-quality products and exceptional customer service. If you're not entirely satisfied with your purchase, we’re here to help.
Online Returns and Consumer Contracts Regulations
In accordance with the Consumer Contracts Regulations 2013, online customers have the right to cancel their order within 14 days, starting the day after they receive the goods. To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. The item must also be in its original packaging with any seals or wraps intact.
To initiate a return, please provide your order confirmation or proof of purchase. Without proof of purchase, we may be unable to process your return.
In-Store Returns
For items purchased in-store, we offer a 14-day return period as a goodwill gesture. Please note that this is not a legal obligation under UK law for in-store purchases. The item must be unused, unopened, and in its original packaging to qualify for a return.
Refunds and Store Credit
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, you will receive a store credit or gift certificate equal to the value of the return, redeemable on future purchases at Head Happy. Please note that store credits and gift certificates are valid for [insert specific duration, e.g., 12 months].
For faulty or misdescribed items, you are entitled to a full refund as per UK consumer law.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include, but are not limited to:
- Opened or used consumable products such as CBD oil, edibles, and vape cartridges.
- Any product that shows signs of use.
These restrictions are in place to comply with hygiene and safety regulations.
Abuse of Return Policy
Head Happy reserves the right to refuse returns and service to anyone suspected of abusing this return policy. Such actions will be taken in accordance with applicable laws to ensure fairness.
Acknowledgment of Policy
By making a purchase at Head Happy, you agree to our return policy. It is your responsibility to review and acknowledge this policy before completing your purchase.
Shipping Returns
If you are returning an item over £75, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that return shipping costs are the customer’s responsibility unless the return is due to a fault or error on our part.
Customer Communication
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. Our team is always ready to help ensure a smooth shopping experience. info@headhappy.co.uk